Design a cohesive approach between your IT and business operations.
By assessing your current IT ecosystem, we’ll identify future needs and develop a roadmap for what technology investments and initiatives will help you achieve your business goals.
Improved decision making
Become more agile
Manage risks
Competitive Advantage
Maximise the value of technology
MSP BlueShift can build out a powerful IT strategy, no matter what stage you’re at in business.
Implementing a custom IT strategy in your business paves the way for better budgeting and resource allocation, minimising unnecessary spend on Managed IT Services that doesn’t align with your goals and priorities.
IT Strategy
to Grow Your Business
Get unlimited day-to-day IT support, cybersecurity, strategy and solution design, across the entire ICT environment.
Technology solutions our clients rave about
For more than a decade, we’ve been a trusted managed services provider in Melbourne for a range of different businesses across every industry in Australia.
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Frequently Asked Questions
Why should I outsource my IT support functions to a managed IT support provider?
Outsourcing your IT support services to MSP Blueshift means you can focus on your business without the stress and disruption of managing IT issues.
How do you handle IT support requests?
Anyone in your team can raise a support ticket by either calling or emailing us. Two dedicated service coordinators on our team are responsible for prioritising, scheduling and managing response times to our guaranteed levels. Each ticket is assigned to an engineer and when confirmed, we’ll let you know by email or phone. While your ticket is open, we’ll send you updates on completed work, or you can also call the service desk at any time, reference the ticket number, and speak directly to the assigned engineer. Once your request is completed, we’ll let you know via email and send a short survey to rate and comment on our support.
How quickly can you respond to IT issues?
We respond to IT issues as promptly as we can and have guarantees based on how urgent the request is (see table below).
| Example | Maximum Response Time |
| Level 1 – “Urgent”
The business cannot operate. |
1 hours |
| Level 2 – “Pressing”
Impeded functionality, however, the business or user can operate. |
2 hours |
| Level 3 – “Minor”
Something that only causes minor disruptions to a person’s ability to complete their job. |
4 hours |
| Level 4 – “Scheduled”
Work scheduled with the end user. |
As scheduled |
| After Hours Emergency Support | 2 hours |