Proactive, Real-Time Threat Detection and Response
MSP Blueshift delivers comprehensive SIEM and Managed Detection & Response (MDR) services, providing your business with 24/7 monitoring, threat detection, and incident response.
Real-Time Threat Detection
24/7 Managed Detection & Response
Advanced Analytics For Threat Intelligence
Compliance and Regulatory Support
Comprehensive SIEM & MDR SOC Services for Advanced Cybersecurity
MSP Blueshift offers industry-leading SIEM (Security Information and Event Management) and MDR (Managed Detection & Response) services that equip your business with real-time threat detection and rapid response capabilities. Our SIEM solutions monitor your network 24/7, using advanced analytics to detect and address potential security threats before they impact your operations.
With our MDR SOC (Security Operations Center), your business is under constant protection, supported by a team of cybersecurity experts who respond to incidents in real time. MSP Blueshift’s advanced threat intelligence helps you stay one step ahead of cybercriminals, while our solutions ensure compliance with regulatory standards, simplifying the auditing process. Whether you need real-time monitoring or incident response, our SIEM and MDR services provide the security framework you need for a safer, more resilient business.
Cyber protection for your business
We practise what we preach by adhering to world-class cybersecurity standards. Our process-driven approach to cybersecurity won’t just keep you safe, you’ll also feel secure knowing we’re on your side.
Cyber security services to keep your business secure
According to the CSIRO, 15% of global organisations are ready to defend against cyber risks of today’s hybrid world. It’s time to arm your business with the latest cyber security solutions.
Technology solutions our clients rave about
For more than a decade, we’ve been a trusted managed services provider in Melbourne for a range of different businesses across every industry in Australia.
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Frequently Asked Questions
Why should I outsource my IT support functions to a managed IT support provider?
Outsourcing your IT support services to MSP Blueshift means you can focus on your business without the stress and disruption of managing IT issues.
How do you handle IT support requests?
Anyone in your team can raise a support ticket by either calling or emailing us. Two dedicated service coordinators on our team are responsible for prioritising, scheduling and managing response times to our guaranteed levels. Each ticket is assigned to an engineer and when confirmed, we’ll let you know by email or phone. While your ticket is open, we’ll send you updates on completed work, or you can also call the service desk at any time, reference the ticket number, and speak directly to the assigned engineer. Once your request is completed, we’ll let you know via email and send a short survey to rate and comment on our support.
How quickly can you respond to IT issues?
We respond to IT issues as promptly as we can and have guarantees based on how urgent the request is (see table below).
| Example | Maximum Response Time |
| Level 1 – “Urgent”
The business cannot operate. |
1 hours |
| Level 2 – “Pressing”
Impeded functionality, however, the business or user can operate. |
2 hours |
| Level 3 – “Minor”
Something that only causes minor disruptions to a person’s ability to complete their job. |
4 hours |
| Level 4 – “Scheduled”
Work scheduled with the end user. |
As scheduled |
| After Hours Emergency Support | 2 hours |