MANAGED IT SUPPORT SERVICES
Are you struggling to find a reliable, professional Melbourne IT support company for your business?
Talk with MSP Blueshift!
Most external IT managed services providers aren’t clear about what they provide, and you end up having to spend as much time on the phone as you would fixing the problem yourself.
We direct a complete team of highly trained and extremely reliable IT professionals. Together they provide small-to-medium businesses (up to 100 users per location) with access to the necessary IT services to support, maintain and manage their IT environments.
We are different.
100% locally based Melbourne IT Support Company
Better than most internal departments – and at a much lower cost.
Guaranteed Response Times
Our IT Support Services give your team peace of mind knowing there is a team of professionals who will go the distance to help them with all issues, big or small.
Prevent downtime, improve your IT performance and reduce your IT problems with MSP Blueshift as your IT Support Provider
MSP Blueshift is not one of those IT companies in Melbourne just about providing technical support and solutions. We assist our clients gladly and will go the extra distance whenever necessary to be as helpful as possible. This is combined with our use of industry leading tools, and a systemised structure for all our business processes, to provide consistent and repeatable results, which will make every contact with our clients a positive experience.
We use “Labtech” the world’s most advanced real-time monitoring and automated remediation software that fixes problems before they disrupt your IT systems. Our tools allow us to comprehensively manage your entire computer network – better than most internal departments could even dream of doing – and at a much lower cost.
We offer the following IT Support services:
- IT Support Helpdesk: Resolve minor issues with prompt support via telephone and email support services, keeping open the communication between your employees and our IT technicians.
- Remote IT Support: We resolve minor issues by accessing your network devices (i.e. core infrastructure and workstations) remotely.
- Onsite IT Support: Ideal for scheduled maintenance or emergency support. Fast response onsite support service can diagnose and resolve issues on the spot.
- Network Support: All devices Firewalls, Access Points, Routers, Switches, traffic utilisation are monitored by our Network Operations Centre (NOC) team for proper operations.
- Security Support: Assistance with Regulatory compliance HIPAA, PCI
MSP Blueshift can become your IT support company and start freeing up your time and reducing stress and IT problems. Get In Touch and see how we can help your business!
CALL US NOW ON 1300 501 677
What do you mean by IT Support?
IT Support is an information technology service offered by computing experts that helps you with all your IT issues.
What do IT support technicians do?
Information technology (IT) support technicians provide customer service and support by helping people use their computers and various technologies effectively.
How Can I Get Started / Speak With an IT Support Representative?
Most external IT managed services providers aren’t clear about what they provide, but that’s not this IT support company in Melbourne!
Here’s how to access our managed IT support and speak with an MSP Blueshift IT Support Representative:
Do you provide both on-site and remote support?
Yes. At MSP Melbourne, about 95% of IT help requirements can be managed remotely. This creates a better customer experience due to the fast support, especially for emergencies. However, our IT support company also has offsite support. If needed, we will send an engineer to diagnose and resolve issues on your site.
Do you charge a call-out fee?
AT MSP Melbourne, we have two membership levels for our IT Support Services:
- IT Department Pro – no call-out fee for onsite attendance
- IT Department Remote – an additional flat fixed fee of $200 for onsite attendance
Is it easy to switch to MSP Blueshift for IT support?
Yes! At MSP Blueshift we follow a no-fuss, fully documented transition process developed over more than 10 years. Our customer experience is one of the best and all that we do ensures a smooth transition. Changing your IT partner doesn’t have to be daunting – remember, every client of ours was once a client of another IT managed service provider.
What are your IT support hours?
Our MSP Melbourne IT services desk is staffed Monday to Friday from 8:00am – 7:30pm. After Hours support is available at all other times.
Why Your Business Needs Cyber ResilienceToday, more and more devices are interconnected, remote work is on the rise and the risk of data breaches is higher than ever. According to ASCS, during the COVID-19 pandemic Australia has seen a 15 percent increase in ransomware attacks. When businesses don’t consider themselves at risk of a cyberattack, that’s when they are the […] ...
Why Small Businesses Should Use Managed Service ...Since the beginning of commercial computing, businesses have faced a distinct set of technical challenges. And in today’s complex cyber landscape, the risks, challenges and solutions require increasingly more specialised expertise – that is often difficult to find and expensive to hire. With a lack of in-house IT personnel to support their teams, small businesses […] ...
Should You Upgrade to OS Windows 11?Windows 11 was released in Australia on October 5, 2021 and, according to its CEO, Satya Nadella, it marks one of the most “significant updates in a decade.” Indeed, Microsoft’s last major change came in 2015, with the launch of Windows 10. The new OS sets a new benchmark for performance and security and offers […] ...
Microsoft Teams Voice and Video Calling: All You ...There’s no denying that remote work is here to stay, as more and more enterprises in various industries have been forced to modernise their communication systems because of the COVID-19 pandemic. Companies have adopted different types of software for their employees to remain productive, from messaging apps to document sharing tools and voice calls. As […] ...
IT Managed Services ExplainedIn this video we explain our IT Managed Services, and the benefits we provide our clients by providing a complete IT department for a fixed monthly fee. Video Length 2 Minutes. TRANSCRIPTION This is Ted. Ted’s a business owner, and like most businesses these days, Ted’s office has been technologically designed for productivity and efficiency. […] ...
Cybercrime Organisations Just How Organised Are ...In this video we are looking at just how organised cybercriminal organisations are and what you can do to protect your business. Video length 2 minutes 48 seconds ...
NIST 2020 Password Do's and Don'tsIn this video we are looking the new 2020 Passwords Security Guidelines provided by the National Institute of Standards and Technology (NIST) Which includes three common practices they now recommend we no longer do as research shows they lead to weaker passwords. Video length 3 Minutes. ...