MANAGED IT SUPPORT SERVICES
Are you struggling to find a reliable, professional IT support company for your business?
Talk with MSP Blueshift!
Most external IT managed services providers aren’t clear about what they provide, and you end up having to spend as much time on the phone as you would fixing the problem yourself.
We direct a complete team of highly trained and extremely reliable IT professionals. Together they provide small-to-medium businesses (up to 100 users per location) with access to the necessary IT services to support, maintain and manage their IT environments.
We are different.
100% locally based Melbourne IT Support Company
Better than most internal departments – and at a much lower cost.
Guaranteed Response Times
Our IT Support Services give your team peace of mind knowing there is a team of professionals who will go the distance to help them with all issues, big or small.
Prevent downtime, improve your IT performance and reduce your IT problems with MSP Blueshift as your IT Support Provider
MSP Blueshift is not one of those IT companies in Melbourne just about providing technical solutions and support. We assist our clients gladly and will go the extra distance whenever necessary to be as helpful as possible. This is combined with our use of industry leading tools, and a systemised structure for all our business processes, to provide consistent and repeatable results, which will make every contact with our clients a positive experience.
We use “Labtech” the world’s most advanced real-time monitoring and automated remediation software that fixes problems before they disrupt your IT systems. Our tools allow us to comprehensively manage your entire computer network – better than most internal departments could even dream of doing – and at a much lower cost.
We offer the following IT Support services:
- IT Support Helpdesk: Resolve minor issues with prompt support via telephone and email support services, keeping open the communication between your employees and our IT technicians.
- Remote IT Support: We resolve minor issues by accessing your network devices (i.e. core infrastructure and workstations) remotely.
- Onsite IT Support: Ideal for scheduled maintenance or emergency support. Fast response onsite support service can diagnose and resolve issues on the spot.
- Network Support: All devices Firewalls, Access Points, Routers, Switches, traffic utilisation are monitored by our Network Operations Centre (NOC) team for proper operations.
- Security Support: Assistance with Regulatory compliance HIPAA, PCI
MSP Blueshift can become your IT support company and start freeing up your time and reducing stress and IT problems. Get In Touch and see how we can help your business!
CALL US NOW ON 1300 501 677
What do you mean by IT Support?
IT Support is an information technology service offered by computing experts that helps you with all your IT issues.
What do IT support technicians do?
Information technology (IT) support technicians provide customer service and support by helping people use their computers and various technologies effectively.
How Can I Get Started / Speak With an IT Support Representative?
Most external IT managed services providers aren’t clear about what they provide, but that’s not this IT support company in Melbourne!
Here’s how to access our managed IT support and speak with an MSP Blueshift IT Support Representative:
Do you provide both on-site and remote support?
Yes. At MSP Melbourne, about 95% of IT help requirements can be managed remotely. This creates a better customer experience due to the fast support, especially for emergencies. However, our IT support company also has offsite support. If needed, we will send an engineer to diagnose and resolve issues on your site.
Do you charge a call-out fee?
AT MSP Melbourne, we have two membership levels for our IT Support Services:
- IT Department Pro – no call-out fee for onsite attendance
- IT Department Remote – an additional flat fixed fee of $200 for onsite attendance
Is it easy to switch to MSP Blueshift for IT support?
Yes! At MSP Blueshift we follow a no-fuss, fully documented transition process developed over more than 10 years. Our customer experience is one of the best and all that we do ensures a smooth transition. Changing your IT partner doesn’t have to be daunting – remember, every client of ours was once a client of another IT managed service provider.
What are your IT support hours?
Our MSP Melbourne IT services desk is staffed Monday to Friday from 8:00am – 7:30pm. After Hours support is available at all other times.
IT Managed Services ExplainedIn this video we explain our IT Managed Services, and the benefits we provide our clients by providing a complete IT department for a fixed monthly fee. Video Length 2 Minutes. TRANSCRIPTION This is Ted. Ted’s a business owner, and like most businesses these days, Ted’s office has been technologically designed for productivity and efficiency. […] ...
Cybercrime Organisations Just How Organnised Are ...In this video we are looking at just how organised cybercriminal organisations are and what you can do to protect your business. Video length 2 minutes 48 seconds ...
NIST 2020 Password Do's and Don'tsIn this video we are looking the new 2020 Passwords Security Guidelines provided by the National Institute of Standards and Technology (NIST) Which includes three common practices they now recommend we no longer do as research shows they lead to weaker passwords. Video length 3 Minutes. ...
Computer Hardware LifecyclingIn this video we are looking at how to effectively manage your organisations workstations and Laptops life-cycle. How long your PC’s and Laptops should last, factors that affect this and how to manage budgeting for their replacement. Video Length 2 minutes 17 seconds ...
Microsoft Office 365 Anti Threat Protection OverviewIn this video we provide an overview of Microsoft’s Anti Threat Protection security for Office 365. Video Length 2 minutes 7 seconds ...
2020 Ransomware Criminals Have a New Way to Extort ...In this video we are looking at Ransomware. Specifically a new way cyber criminals are using your data to further extort you, by threatening to upload it to a public website if you don’t pay the ransom. Video Length 2 minutes ...