From software to IT infrastructure, MSP BlueShift can streamline your business operations.
Our IT consultants will assess your technology needs, recommend solutions and assist in implementing the right ones to improve efficiencies across your business.
Specialised Knowledge
Cost Efficiency
Strategic Planning
Innovative Solutions
Scalable and adaptable technology solutions
Let MSP BlueShift help you solve specific IT challenges, like system failures and security breaches, so you can focus on what matters most: growing your business.
IT Consulting
to Grow Your Business
Get unlimited day-to-day IT support, cybersecurity, strategy and solution design, across the entire ICT environment.
Technology solutions our clients rave about
For more than a decade, we’ve been a trusted managed services provider in Melbourne for a range of different businesses across every industry in Australia.
Get in touch
Frequently Asked Questions
Why should I outsource my IT support functions to a managed IT support provider?
Outsourcing your IT support services to MSP Blueshift means you can focus on your business without the stress and disruption of managing IT issues.
How do you handle IT support requests?
Anyone in your team can raise a support ticket by either calling or emailing us. Two dedicated service coordinators on our team are responsible for prioritising, scheduling and managing response times to our guaranteed levels. Each ticket is assigned to an engineer and when confirmed, we’ll let you know by email or phone. While your ticket is open, we’ll send you updates on completed work, or you can also call the service desk at any time, reference the ticket number, and speak directly to the assigned engineer. Once your request is completed, we’ll let you know via email and send a short survey to rate and comment on our support.
How quickly can you respond to IT issues?
We respond to IT issues as promptly as we can and have guarantees based on how urgent the request is (see table below).
| Example | Maximum Response Time |
| Level 1 – “Urgent”
The business cannot operate. |
1 hours |
| Level 2 – “Pressing”
Impeded functionality, however, the business or user can operate. |
2 hours |
| Level 3 – “Minor”
Something that only causes minor disruptions to a person’s ability to complete their job. |
4 hours |
| Level 4 – “Scheduled”
Work scheduled with the end user. |
As scheduled |
| After Hours Emergency Support | 2 hours |