1800 Number For Business

Improve Customer Journey with the First Touchpoint

An 1800 number for business invites your customers to connect with you through a consistent touchpoint, and provides call management and analytics. Take your customer service to the next level with an 1800 business phone number.

Toll-Free Number

A call to an 1800 number is free for any Australian phone. This is an excellent way for customers to contact you.

Marketing-Friendly

With a phoneword in your 1800 number, you have an easy-to-remember phone number for your promotions and marketing campaigns.

Compatibility

Improve call flow management by integrating your inbound call management system with VoIP, Interactive Voice Response (IVR), your CRM and more.

Scalability

Whether it’s customer-facing options, add-ons for your staff, or data collection, set up the system features according to your business needs.

Smarter, data-driven call management

A 1800 number helps you reach people outside your local area and makes your business look more professional. Having an 1800 number is a clear signal that your business is an established enterprise, which sends a signal of confidence to potential customers.

1800 numbers are perfect for multi-site or remote operations. A simple, cloud-based setup is all you need. 1800 number phone systems have time-based call routing and Interactive Voice Response (IVR) menus that use keypad inputs to guide callers through a set of options. This flow ensures a consistent brand experience and reduces wait times.

These features are backed by real-time data collection and analytics on inbound calls. These insights are essential in making data-driven business decisions.

Clear communication setups backed by support services

No matter your situation or the size of your business, trust MSP Blueshift to tailor, build and support the perfect solution to keep your team connected and secure.

Internet & Voice Services

Unified Communications for seamless communication. Trust MSP Blueshift’s extensive knowledge and proven track record of exemplary support. Let us be your IT and communications partner, so you can focus on what you do best.

Internet & Voice

Internet connections

With access to a wide range of carriers and solutions, we guarantee the best internet for your business, ensuring it is fast, reliable, and suited to your needs.

Internet Connections (ISP)

Phone systems

Whether it’s a hosted phone system (which enables you to make calls from a mobile phone or PC) or a more traditional on-premise system, we’ll make sure your communications technology supports how you like to work.

Phone Systems

Call management

Access a range of comprehensive call management solutions unique to your business, including call queueing, call routing, area-based redirection, automated directors, mid-call transfers, voice recording, and voice-to-email.

Call Management

Hardware installation

Get access to top-tier brands for your telecommunications, voice and data hardware, including desk and reception handsets, wireless devices, cutting-edge conference phones and advanced video equipment.

Hardware & Installation

Internet & phone relocations

Moving office or setting up a new workspace? Let us take care of moving your telecommunications systems with minimal disruptions to business, workflow, and voice and data services.

Relocations

Unified Communications (UC)

Seamlessly move between multiple communications tools in a single session to improve productivity. With features like voice, instant messaging (IM), video sharing and more, we can customise a plan to suit your business needs.

Unified Communications

VoIP Provider

Boost productivity and reduce costs with Business VoIP! Seamlessly connect your team, integrate with CRM, and scale effortlessly. Enjoy crystal-clear communication, advanced features, and expert support—perfect for businesses in Australia and beyond.

VoIP Provider

1300 Numbers

Expand your reach and get a nationwide contact number. Boost your professional image and improve customer experience with seamless call routing and cost-effective communication.

Technology solutions our clients rave about

For more than a decade, we’ve been a trusted managed services provider in Melbourne for a range of different businesses across every industry in Australia.

Hello World, We currently use MSP Blueshift for all our IT Support work, they are extremely prompt and handle all issues in a fast seamless manner, I would have no hesitation in recommending them to other connections in the IT world, and have already done so. If you are looking around for a new MSP I would definitely talk to MSP before choosing your next IT support team as their work is sensational!

Stephen Carr

5 months ago

Quick service and deep expertise. I highly recommend.

Diego Alejandro Arias

5 months ago

We have been working with MSP Blueshift for more than 10 years. They are responsive, reliable and really personable. We are very grateful for their assistance!

Studio Ester

5 months ago

I have interacted with MSP Blueshift as a client and found their team to be highly capable and extremely responsive to support requests. No matter what the issue, the team at MSP Blueshift resolves tickets quickly and effectively. Much appreciated and would recommend!

Gone Bush Adventures

5 months ago

Always provides immediate service and solutions, would definitely recommend!

Ainsley Caldwell

5 months ago

I’m genuinely impressed with the level of service I receive from MSP Blueshift. Ash, Josh, and the entire team are fantastic. Their customer service is excellent, and nothing is ever too much trouble. They respond quickly to my queries and resolve any issues efficiently. Exceptional service like this is rare these days – well done!

AMC Boats

7 months ago

I’ve met the team behind MSP Blueshift and was really impressed by their focus on quality and security. They’re big on best practices, proactive support, and making tech simple for businesses. You can tell they genuinely care about helping clients succeed.

Bernard Mangelsdorf

7 months ago

Get in touch

For Unified Communications in Melbourne and all around Australia, complete the contact form and one of our friendly experts will get in touch. Alternatively, you can give us a call during business hours.

Call 1300 501 677

Frequently Asked Questions

Is it better to have an 1800 number or a local number for your business?

This depends on the size of your business. Local numbers promote an image that you’re a local, neighbourhood business. A toll-free 1800 number for businesses makes your company look like a larger and more legitimate establishment. An 1800 number also increases accessibility as these toll-free numbers are free to call.

If you’re a small business with national operations, like an e-commerce company, an 1800 number would be the ideal way for your customers to reach you. But if you’re a local business, like a bakery, then a local number would be enough to manage inbound calls.

Should your business get a 1300 or 1800 number?

Both 1300 and 1800 numbers have similar functions, setup fees, rates and integration options. Both systems can offer you analytics and data on your inbound calls. The main point of difference is who pays for the call. In a 1300 call, the charges are split between the caller and the business; the caller pays the local rate, while the business pays a fixed rate. An 1800 number is toll-free, meaning it is free for the caller. The business covers the cost of the call, whether it is landline or mobile. Depending on your call volume, you can choose between a 1300 and 1800 number for business.