Call Management & Handling Systems for Businesses in Melbourne

Elevate Your Call Handling with Expert Management

Discover how our call management solutions can improve your customer satisfaction and streamline your operations.

Enhanced Call Routing

Implement intelligent call routing rules to ensure calls are directed to the appropriate agents.

Automated Call Distribution

Distribute calls evenly among agents to minimise wait times and improve customer service.

Call Recording and Monitoring

Record and analyse calls to identify training opportunities and improve quality assurance.

IVR and Self-Service Options

Provide self-service options and IVR menus to reduce agent workload and improve customer satisfaction.

Streamline Call Handling and Improve Productivity

Our call management services offer tailored solutions, advanced features, seamless integration, and continuous optimisation.

We work closely with you to understand your specific needs and design a strategy that improves call handling efficiency, enhances customer satisfaction, and drives business growth.

Internet and Voice services are the backbone of any good business

No matter your situation, trust MSP Blueshift to tailor, build and support the perfect solution to keep you connected.

Internet connections

With access to a wide range of carriers and solutions, we guarantee the best internet for your business, ensuring it is both fast and reliable.

Internet Connections (ISP)

Phone systems

Whether its a hosted phone system (which enables you to make calls from a mobile phone or PC), or a more traditional on-premise system, we’ll make sure your communications technology supports how you like to work.

Phone Systems

Call management

Comprehensive call management solutions unique to your business, including Call Queueing, Call Routing, Area-based redirection to localise calls, Automated directors, mid-call transfers, voice recording and voice to email.

Call Management

Hardware installation

Get access to top-tier brands for your telecommunications hardware, including desk and reception handsets, wireless devices for mobility, cutting-edge conference phones and advanced video equipment.

Hardware & Installation

Internet & phone relocations

Moving office or setting up a new workspace? Let us take care of moving your telecommunications systems with minimal disruptions to business and workflow.

Relocations

Unified Communications (UC)

Seamlessly move between multiple communications tools in a single session to improve productivity. With features like voice, instant messaging (IM), video sharing and more, we can customise a plan to suit your business needs.

Unified Communications

Technology solutions our clients rave about

For more than a decade, we’ve been a trusted managed services provider in Melbourne for a range of different businesses across every industry in Australia.

Alway on time and quick in reponse

Robert Webeck

10 months ago

Very responsive and proactive.

Damian Alway

10 months ago

Craig and the team at MSP Blueshift consistently provide us with quality advice and support that is delivered rapidly to resolve our IT issues quickly. Their account management is also excellent, with key, senior personnel available to assist with strategic advice or planning.

DixonAppointments

10 months ago

A Great company always quick to respond and resolve issues as they arise. Friendly and professional. I would Highly recommend them to anyone.

Doc Control Reeve

10 months ago

MSP Blueshift are reliable and prompt with their responses. It’s a relief that I can rely on their support and knowledge for IT issues, rather than Googling for hours to figure things out. I highly recommend MSP Blueshift’s services for small businesses.

Mil G

1 year ago

Get in touch

For managed IT services in Melbourne and all around Australia, complete the contact form and one of our friendly experts will get in touch. Alternatively, you can give us a call during business hours.

Call 1300 501 677