Business Call Management System

Manage Inbound Calls and Improve Your Customer Service

Discover how our business call management system can improve your customer satisfaction and streamline your operations.

Enhanced Call Routing

Implement intelligent call routing rules to ensure calls are directed to the appropriate agents.

Automated Call Distribution

Distribute calls evenly among agents to minimise wait times and improve customer service.

Call Recording and Monitoring

Record and analyse calls to identify training opportunities and improve quality assurance.

IVR and Self-Service Options

Provide self-service options and IVR menus to reduce agent workload and improve customer satisfaction.

Streamline Inbound Call Management and Improve Productivity

Our call management services offer tailored solutions, advanced features, seamless integration, and continuous optimisation.

We work closely with you to understand your specific needs and design a custom strategy that improves call handling efficiency, enhances customer satisfaction, and drives business growth.

For large businesses, MSP Blueshift can set up call management systems that handle automatic call distribution to the right department, call queues, call monitoring, and more. If you’re looking for a call management system for small businesses, we offer systems with call routing, extensions, Interactive Voice Response (IVR) systems, and more, to save on staff time.

Connectivity and clarity to support your business

No matter what your current system is, trust MSP Blueshift to tailor, build and support the perfect communication setup to keep you connected.

Internet & Voice Services

Unified Communications for seamless communication. Trust MSP Blueshift’s extensive knowledge and proven track record of exemplary support. Let us be your IT and communications partner, so you can focus on what you do best.

Internet & Voice

Internet connections

With access to a wide range of carriers and solutions, we guarantee the best internet for your business, ensuring it is fast, reliable, and suited to your needs.

Internet Connections (ISP)

Phone systems

Whether it’s a hosted phone system (which enables you to make calls from a mobile phone or PC) or a more traditional on-premise system, we’ll make sure your communications technology supports how you like to work.

Phone Systems

Hardware installation

Get access to top-tier brands for your telecommunications, voice and data hardware, including desk and reception handsets, wireless devices, cutting-edge conference phones and advanced video equipment.

Hardware & Installation

Internet & phone relocations

Moving office or setting up a new workspace? Let us take care of moving your telecommunications systems with minimal disruptions to business, workflow, and voice and data services.

Relocations

Unified Communications (UC)

Seamlessly move between multiple communications tools in a single session to improve productivity. With features like voice, instant messaging (IM), video sharing and more, we can customise a plan to suit your business needs.

Unified Communications

VoIP Provider

Boost productivity and reduce costs with Business VoIP! Seamlessly connect your team, integrate with CRM, and scale effortlessly. Enjoy crystal-clear communication, advanced features, and expert support—perfect for businesses in Australia and beyond.

VoIP Provider

1300 Numbers

Expand your reach and get a nationwide contact number. Boost your professional image and improve customer experience with seamless call routing and cost-effective communication.

1800 Numbers

Boost your business with a professional 1800 toll-free number. Enjoy seamless call management and advanced routing for improved customer experience and brand consistency. Backed by expert support from MSP Blueshift.

1800 Numbers

Technology solutions our clients rave about

For more than a decade, we’ve been a trusted managed services provider in Melbourne for a range of different businesses across every industry in Australia.

Hello World, We currently use MSP Blueshift for all our IT Support work, they are extremely prompt and handle all issues in a fast seamless manner, I would have no hesitation in recommending them to other connections in the IT world, and have already done so. If you are looking around for a new MSP I would definitely talk to MSP before choosing your next IT support team as their work is sensational!

Stephen Carr

5 months ago

Quick service and deep expertise. I highly recommend.

Diego Alejandro Arias

5 months ago

We have been working with MSP Blueshift for more than 10 years. They are responsive, reliable and really personable. We are very grateful for their assistance!

Studio Ester

5 months ago

I have interacted with MSP Blueshift as a client and found their team to be highly capable and extremely responsive to support requests. No matter what the issue, the team at MSP Blueshift resolves tickets quickly and effectively. Much appreciated and would recommend!

Gone Bush Adventures

5 months ago

Always provides immediate service and solutions, would definitely recommend!

Ainsley Caldwell

5 months ago

I’m genuinely impressed with the level of service I receive from MSP Blueshift. Ash, Josh, and the entire team are fantastic. Their customer service is excellent, and nothing is ever too much trouble. They respond quickly to my queries and resolve any issues efficiently. Exceptional service like this is rare these days – well done!

AMC Boats

7 months ago

I’ve met the team behind MSP Blueshift and was really impressed by their focus on quality and security. They’re big on best practices, proactive support, and making tech simple for businesses. You can tell they genuinely care about helping clients succeed.

Bernard Mangelsdorf

7 months ago

Get in touch

For Call Management in Melbourne and all around Australia, complete the contact form and one of our friendly experts will get in touch. Alternatively, you can give us a call during business hours.

Call 1300 501 677

Frequently Asked Questions

Should I choose on-premise or cloud-based call management systems?

This depends on your business needs. On-premise systems offer more control, but buying all the hardware can be expensive. It is also not conducive to remote work unless integrated with a cloud-based system. Most businesses prefer a cloud-based inbound call management system for flexibility and reduced infrastructure management.

How do I know if my business needs a call management system?

If you have a customer-facing team, handle high call volumes, struggle with missed calls and need better customer service, you need an inbound call management system. It will help you streamline communication and improve customer experience.

How do business call management systems ensure cyber security?

VOIP systems come with updated cybersecurity features to protect sensitive business information. When you work with MSP Blueshift, we make sure that you have the right data protection measures in place.