For medium and large businesses ready to scale.
Whether you’ve outgrown your current IT services provider or are finding it hard to make progress because your systems are holding you back, MSP BlueShift can help. From keeping your data safe online to finding better ways for you to leverage your technology, let us be your IT partner in business.
For Business IT support that goes beyond the computer screen
Day-to-Day Support
Secure Cloud Storage
Expert Cybersecurity Measures
Hardware & Software Management
Business IT support to streamline operations
Managed IT Services
to Grow Your Business
Get unlimited day-to-day IT support, cybersecurity, strategy and solution design, across the entire ICT environment.
Cyber protection for your business
We practise what we preach by adhering to world-class cybersecurity standards. Our process-driven approach to cybersecurity won’t just keep you safe, you’ll also feel secure knowing we’re on your side.
MANAGED IT SERVICES
Managed IT Support to transform how you work
We’re dedicated to moving your business forward.
A flexible and powerful IT infrastructure is vital to successful business operations. Say goodbye to slow computers and outdated systems, and hello to peak performance and optimised workflows.
High quality
From our processes to the technology we recommend, quality is paramount.
Highly responsive
Backed by money guarantees, we’ll be there for you when you need us most.
Proactive
Regular reporting, 6 monthly IT reviews and updates on new technology to leverage.
Technology solutions our clients rave about
For more than a decade, we’ve been a trusted managed services provider in Melbourne for a range of different businesses across every industry in Australia.
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Frequently Asked Questions
What are some examples of Business IT Support Services?
Our managed business IT support in Melbourne caters to large and medium organisations via dedicated IT support services. Our IT experts are responsible for maintaining and managing your business’s entire IT environment, which can include:
- 24/7 customer service for every computer user
- Large scale cloud storage for all your staff to connect your files online
- Ensuring your data is secure
- Keeping your hardware and software up to date
- Day-to-day support and fast service
- Cloud storage for file sharing and data backup
- IT security against viruses & ransomware
- Software / hardware provision
- Finding the right technology to suit your business
- Implementing, changing and managing third-party providers.
What are the Benefits of Outsourcing Business IT Support Services?
Outsourcing your business IT support services can be confusing, especially when it comes to understanding how it might benefit your business. However, outsourcing your business IT support helps to: Secure and protect your data from external threats Contain costs Make it easier to store and access often remotely large volumes of historical and current data Maintain asset registers and budgeting forecasts Keep your systems up and running smoothly.
How much do your managed IT services cost?
Our IT support services are charged at $140 per seat in your organisation.
How quickly can you respond to IT issues?
We respond to IT issues as promptly as we can and have guarantees based on how urgent the request is (see table below).
| Example | Maximum Response Time |
| Level 1 – “Urgent”
The business cannot operate. |
1 hours |
| Level 2 – “Pressing”
Impeded functionality, however, the business or user can operate. |
2 hours |
| Level 3 – “Minor”
Something that only causes minor disruptions to a person’s ability to complete their job. |
4 hours |
| Level 4 – “Scheduled”
Work scheduled with the end user. |
As scheduled |
| After Hours Emergency Support | 2 hours |
