Our comprehensive IT managed service encompasses unlimited support and management for all aspects of your ICT infrastructure, including applications, vendors, and users. This service is billed at a fixed monthly rate per Effective Full Time (EFT) computer user. 

As your dedicated IT department, we include the fundamental essential security safeguards as a standard.


Service Your IT Department
Fixed monthly fee per EFT computer user $146
All-inclusive fixed price
Unlimited phone support
Unlimited remote support
Onsite support ($200 flat fee per visit)
Emergency after-hours support $200 flat fee
Support and management of all ICT related infrastructure, applications, vendors and users
Data Backup Monitoring & Rectification
Data Restore from Backup
Application License Management
Operating Systems Patch Management
Network Monitoring / Automated Remediation
Hardware / Software Quoting & Supply
 Cyber Security Essentials Included
Control Explination
Security Awareness Training

Weekly comprehensive end user training programs designed to enhance your organisation’s cyber defence by educating and empowering your employees

Data backup Backup of Email, SharePoint, One drive and Teams, Drobox or Google Drive (server backups (cloud or on premise are also completed where applicable)
Endpoint detection and response (With SOC) EDR continuously monitors endpoints (computers) for suspicious activities, threats, and vulnerabilities. It provides real-time visibility into endpoint activities and allows for the detection, investigation, and automated incident response to potential security incidents.
Email security filtering Protection against malicious emails and spam, plus sandboxing of links within emails. Email link sandboxing is an essential component of email security, as it helps protect users from clicking on links that could lead to malware infections, phishing attacks, or other cybersecurity threats. It provides an additional layer of defence against malicious emails.
Web content filtering Web content filtering DNS (Domain Name System) is a technology that uses DNS servers to filter and control access to websites based on their content and prevents access to malicious websites.
Initial Threat Detection Scan
Initial Vulnerability Audit Report
Ongoing 6 (at minimum) Monthly Strategic Reviews
6 monthly Hardware / Application Asset & Budgeting Registrar
Monthly Performance Against Guaranteed SLA
Monthly Maintenance Status Report
Monthly Support Tickets Logged

Additional Cyber Security Protections

Although we incorporate the fundamental essential cybersecurity measures to safeguard your organisation, we understand that certain industry-specific standards or compliance requirements may also need to be met, such as:

  • ACSC (Australian Cyber Security Centre) Essential 8 compliance
  • ISO 27001 compliance
  • Cyber Insurance policy prerequisites
  • PII (Personal Identifiable Information) compliance for your specific industry
  • Your clients’ or suppliers’ requirements of you to protect the information you hold about them

To address these needs and ensure compliance, we offer supplementary mitigation strategies. Our approach involves collaborating closely with you to pinpoint your precise cyber security requirements, allowing us to customise a tailored solution that aligns perfectly with your specific needs.


The only services that attract additional costs are project services, these relate to the installation of new or upgrading of existing hardware and software. Examples would be

  • New desktop/laptop installation/configuration
  • Network upgrades
    (server, router, switch replacement)
  • Installation of new software packages

All project work is based on a fixed price quotation prior to the commencement of the project.

New Workstation / Laptop Installation Charges

The following fixed price charges apply for the installation and configuration of new workstations/laptops. This includes the installation of all required applications, email set up, account creation (if a new user), migration of any existing data of profile information local to the replacement computer.

New Workstation PC or Mac Installation
& Configuration per Instance
 Standard Business Build $300
 Architect / Specialised Build $595
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