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First off… What is an IT services partner?

In the digital age, it is very common for businesses to form a relationship with an IT partner who can manage, optimise and implement their technological systems (including their software, hardware and cyber security). An IT partner works closely with a company to make sure that they always have the best tech advice, support and service on hand.

Choosing an IT services partner is an important decision for any business. The right partner can provide the expertise, resources, and guidance necessary to ensure the success of your company’s technology.

Factors to consider when choosing an IT partner

Choosing the wrong IT partner can lead to unstable technology, cybersecurity vulnerability, inadequate customer service and poor IT systems. Here are some factors to consider to make sure you select the best partner for your needs:

Their expertise

One key factor in choosing an IT services partner is assessing their area of expertise and making sure that it aligns with your needs. Think about where you’re at right now and where you want to be in the future – can the IT company you’re looking at provide you with the support you need to get there? Consider their services, their skills, their past clients, and the types of software and technology solutions they offer. Does the IT services provider align with your needs? You’re establishing a relationship, and you want to make sure that your new partner will grow with you.

Their customer service

You will (hopefully) be working with this IT services provider for a long time, so make sure that they provide great customer service. Take a look at their online reviews, their references, and examples of their past work – this will be a good indication of whether or not they have a history of satisfied clients, and whether they will be able to meet your needs.

Good communication is a must-have in any ongoing relationship. As a result, it can also be helpful to consider how you want to communicate with your IT partner, the platforms you want to use to collaborate, and the frequency of communication you would like. Once you know these factors, you can start to suss out a company with a communication style that matches yours.

Their company culture

It is important that your IT partner understands your business and your goals and aligns with your company culture. They will have to work closely with you and your internal teams, which means that, ideally, everyone should share the same work ethic and a similar approach to doing business. If you choose a partner whose culture fits seamlessly with yours, you are more likely to have a smooth and enjoyable ride together. Ideally, your IT partner should be willing to work closely with you, be transparent about their services and fees, and be open to your feedback at every step of the way.

Their pricing and payment options

Different companies may have different fees for similar services, so it pays to research each one thoroughly before making a decision. Consider how much you’re willing to spend, how you would like to pay, and whether the partner you’re looking at has any extra costs like setup fees or hidden charges.

What you pay for your IT services should reflect your budget and their level of service, and have a measurable ROI. Make sure that you only pay for the services you need, and that the pricing is competitive against other IT providers in your industry.

The potential longevity of your relationship

Does this company offer long-term support or do they prefer shorter-term contracts? Will they provide ongoing maintenance and tech support if needed? Knowing these details ahead of time can help you make an informed decision. Make sure to clearly communicate your needs and expectations to any potential partner, so that you can figure out whether they will be able to meet them.


By taking the time to research and evaluate potential IT service partners, you can make sure that your business’s IT will be in good hands long into the future.

Looking for an IT services partner? Get in touch

At MSP Blueshift, we pride ourselves on being a fantastic IT partner for businesses of all sorts, and offer managed IT services in Melbourne. We can provide your business with a complete IT department to service your every IT requirement. Please don’t hesitate to contact us on 1300 501 677 if you would like to find out more.