Drive your business forward. Partner with an experienced, reliable IT Services Company to manage all your services.
If you don’t have time to manage your own IT department, leave it with us. Keep your business operations running smoothly and use Melbourne’s top managed IT service provider.
MSP Blueshift helps businesses with all day-to-day support, maintenance, strategy and solution design across their entire IT environment and all personnel. We are not only proactive in quickly pinpointing the cause of an issue, we are able to identify potential issues before they arise – which means we can fix them long before they affect your business. No matter the problem, all you need to do is make one call to our 24/7 Helpdesk.
Supporting all business sizes and large organisations, we offer specialised IT solutions, assisting your existing internal team with solutions and support. Looking for a end to end solution? We can manage it all for you, so you don’t need to worry about your IT ever again.
Contact us today to discuss how we can help your business.
A leading managed IT solutions department for a fixed monthly cost!
We provide IT Solutions that are hassle-free, helpful and fast. Don’t wait for a disaster! Get preemptive maintenance from a leading IT solutions provider in Melbourne, who can assist with an ongoing support team and ongoing strategy unique to your business and infrastructure – so you and your team can focus on what you do best with peace of mind your IT is secure.
Medium or large business?
We have different membership pricing options available depending on your users. Check out our pricing page for the current pricing.
All our IT services include:
Asset management and budgeting
24/7 Help Desk For Every Computer User
100% Melbourne based IT Company
Guaranteed Response Time
Unlimited support to every person working for your company across all your technology
Solution design and implementation
A complete managed IT solutions department for a fixed monthly cost!
Why Choose MSP Blueshift as your Melbourne managed it service provider
24/7 Australian based service desk
Our service desk is based in Flemington, Melbourne (VIC) and you have one number to call for all your IT requirements.
Security
We include as standard a suite of cyber security mitigation strategies to meet the Australian Cyber Security Centre (ACSC) Essential 8 Maturity level 2/3. Together with additional strategies based on the National Institute of Standards & Technology (NIST) Cyber Security Framework
User support & maintenance for every device
We include unlimited support on every device from workstations to servers, smart phones to printers.
Guaranteed service levels
We guarantee our service delivery and report monthly on our performance. Should we fail to perform in any given month we will pay the following penalties.
1 miss = $500.00 Discount
2 misses = Free support for the next month
3 misses = Free support for the next month + $500 discount on support.
Response = An engineer will begin to work solely on the requirement, or will be dispatched if onsite is required within the guaranteed response time and remain working on the issue until completed.
Vendor management
You don’t need to spend your time chasing up your ISP or trying to get an update for your accounting package, we manage all of your vendors.
How We’ve Helped Other Businesses with Our Managed IT Services
“MSP Blueshift have been our IT team since 2015 and their level of service and support is unfailingly excellent!”
Sharon Rowland – DesignInk Pty Ltd
“I have used MSP for my business for a number of years and since joining them, have not lost a file or a days business due to computer problems. Any IT issues are fixed promptly and professionally, I highly recommend you give them a try, you won’t be disappointed.”
Geoff McKenna, Guidance Mortgage Brokers
Your trusted team of highly trained and extremely reliable IT professionals in Melbourne.
We offer four engagement models, all of which provide access to all of the engineering expertise, service and solutions required to provide your business with a complete IT department to service every IT requirement. All of our models are on an affordable fixed subscription service, so you don’t get any billing surprises.
IT Department Standard
Fixed price, unimited access to all services, together with cyber security to meet the ACSC Essential 8 Maturity level 2/3.
IT Department Service Pack
A block of 10, 20, 50 or 100 hours used as you required.
IT Department Advanced
Fixed price, unlimited access to all services, cyber security to meet the ACSC Essential 8 Maturity level 2/3 together with additional Advanced security.
Strategic Outsourcing
Perfect for businesses that want to strategically outsource certain necessary services to augment or free up internal IT resources. We offer tailored services, such as server / desktop administration, systems monitoring and phone / remote 1st and 2nd level service desk. In fact any of the services we provide can be packaged to meet your requirements.
FAQs
What support services are you responsible for?
MSP Blueshift, is responsible for supporting and managing every user, system, device, and vendor across your entire ICT (Information and Communications Technology) environment, including:
The MSP Melbourne managed IT support includes the following services:
- Backup systems
- Servers, printers, modems, routers
- Workstations, laptops, tablets, smartphones
- Wi-Fi Access points
- Domain / Web Hosting
- Internet Service Provider
- All Applications License Management
- Security
- Solution Design & Review
- Hardware/Software Advice and Quotations
What IT solutions do you provide?
They deliver organisations a customer experience beyond just calling an IT support company, acting as your complete IT department at your disposal. Unlimited IT help and access across the entire ICT (Information and Communications Technology) environment and personnel to:
- Day to day support
- Cyber security
- Maintenance
- Third-party vendor management
- Strategy
- Solution design
What are the benefits of Managed Services?
When it comes to external IT managed service providers, it can be confusing to understand what they can actually offer your business. Our IT Support Company is here to help. Check out the top 5 benefits:
- Controlled and Predictable Monthly IT Costs
- Enhanced Compliance and Cyber Security
- Fast Response and Resolution times
- Access to Qualified Expertise and Experience
- Unlimited access to technical assistance to all personnel when required
Should a business outsource IT?
Outsourcing takes the burden of IT off your shoulders. Knowing that information technology is taken care of by a professional IT support company, means every member of your team can focus on the things they do best!
Here are the top five long term benefits from outsourcing your IT:
- Considerably more cost effective
- Multiple dedicated resources available 24/7/365
- High levels of expertise
- Faster response and rectification times
- Improved customer service
How much does it cost?
Check out our fixed fee service models on our pricing page for full details.
- IT Department Standard – $159.00 per user per month
- IT Department Advanced $194.00 per user per month
See https://www.mspblueshift.com.au/pricing/ for full details
How to choose a Managed IT Services Provider?
A managed IT service provider shouldn’t just provide organisations a place to call when they have business IT support issues. Choose an IT support company that assists you with strategy and planning, 24/7 employee support, third-party vendor management, and fast service & response time.