24/7/365 helpdesk services
The helpdesk is the first port of call for all your personnel to receive IT support. The following table outlines how we communicate and manage each ticket to ensure user satisfaction.
How We Communicate
Logging a Support Ticket
Incident Tracking & Management
Managing Logged Calls
SMS Alert Groups
Tracking User Satisfaction
Remote Support Chat
CALL US NOW ON 1300 501 677
Cybercrime Organisations Just How Organnised Are ...In this video we are looking at just how organised cybercriminal organisations are and what you can do to protect your business. Video length 2 minutes 48 seconds ...
NIST 2020 Password Do's and Don'tsIn this video we are looking the new 2020 Passwords Security Guidelines provided by the National Institute of Standards and Technology (NIST) Which includes three common practices they now recommend we no longer do as research shows they lead to weaker passwords. Video length 3 Minutes. ...
Computer Hardware LifecyclingIn this video we are looking at how to effectively manage your organisations workstations and Laptops life-cycle. How long your PC’s and Laptops should last, factors that affect this and how to manage budgeting for their replacement. Video Length 2 minutes 17 seconds ...
Microsoft Office 365 Anti Threat Protection OverviewIn this video we provide an overview of Microsoft’s Anti Threat Protection security for Office 365. Video Length 2 minutes 7 seconds ...
2020 Ransomware Criminals Have a New Way to Extort ...In this video we are looking at Ransomware. Specifically a new way cyber criminals are using your data to further extort you, by threatening to upload it to a public website if you don’t pay the ransom. Video Length 2 minutes ...