MANAGED IT SERVICES MELBOURNE
Are you looking to simplify your IT processes, and enhance your cybersecurity services and productivity at the same time?
Do you want to partner with an experienced, reliable IT Services Company to manage all your services?
Our IT solutions help businesses and large organisation with all day-to-day support, maintenance, strategy and solution design across the entire IT environment and all personnel. We not only quickly pinpoint the cause of an issue, we are able to identify potential issues before they arise – which means we can fix them long before they affect your business. No matter the problem, all you need to do is make one call to our 24/7 Helpdesk.
Based in Melbourne, our highly trained IT professionals have been providing a full range of IT services to companies across Australia since 2010.
All all business sizes and large organisations, we are your outsourced Melbourne Managed IT services department, assisting your existing internal team or we can manage it all for you, so you don’t need to worry about your IT ever again
Contact us today to discuss how we can help your business.
WHAT ARE MANAGED SERVICES?
Managed service providers enable businesses to outsource IT tasks and responsibilities to a third-party company that remotely manages its whole IT infrastructure.
It is ongoing managed IT support provided for a fixed monthly fee. But it’s much more than just technical support. It also involves monitoring, maintenance, strategy, and device management – anything that keeps your IT systems secure, productive and operating at peak performance.
We provide hassle-free, helpful and fast day-to-day IT support, preemptive maintenance and ongoing strategy unique to your business – so you and your team can focus on what you do best.
Asset manage-ment and budgeting
100% locally based Melbourne IT Support Company
Guaranteed Response Time
Unlimited support to every person working for your company across all your technology
Solution design and implement-ation
A complete IT department for a fixed monthly cost!
WHY CHOOSE US?
24/7 Australian based service desk
Our service desk is based in Flemington, Melbourne (VIC) and you have one number to call for all your IT requirements.
24/7 Monitoring and maintenance
We identify issues and perform real time maintenance to ensure fewer issues and faster response times.
User support & maintenance for every device
We include unlimited support on every device from workstations to servers, smart phones to printers.
Security
We include as standard a suite of cyber security mitigation strategies to meet the Australian Cyber Security Centre (ACSC) Essential 8 Maturity level 2/3. Together with additional strategies based on the National Institute of Standards & Technology (NIST) Cyber Security Framework
Vendor management
You don’t need to spend your time chasing up your ISP or trying to get an update for your accounting package, we manage all of your vendors.
True Managed IT Solutions
Support and maintenance is only one function of a true IT Department. IT strategy, innovation, budgeting and asset management are also needed and provided.
Guaranteed service levels
We guarantee our service delivery and report monthly on our performance. Should we fail to perform in any given month we will pay the following penalties.
- 1 miss = $500.00 Discount
- 2 misses = Free support for the next month
- 3 misses = Free support for the next month + $500 discount on support.
Response = An engineer will begin to work solely on the requirement, or will be dispatched if onsite is required within the guaranteed response time and remain working on the issue until completed.
HERE’S HOW WE HAVE HELPED OTHER BUSINESSES WITH IT SUPPORT
“MSP Blueshift have been our IT team since 2015 and their level of service and support is unfailingly excellent!”
Sharon Rowland – DesignInk Pty Ltd
“I have used MSP for my business for a number of years and since joining them, have not lost a file or a days business due to computer problems. Any IT issues are fixed promptly and professionally, I highly recommend you give them a try, you won’t be disappointed.”
Geoff McKenna, Guidance Mortgage Brokers
WHAT YOU GET
All of our services are on an affordable fixed subscription model, so you don’t get any billing surprises.
We offer four engagement models, all of which provide access to all of the engineering expertise and services required to provide your business with a complete IT department to service your every IT requirement.
IT Department Standard
Fixed price, unimited access to all services, together with cyber security to meet the ACSC Essential 8 Maturity level 2/3.
IT Department Service Pack
A block of 10, 20, 50 or 100 hours used as you required.
IT Department Advanced
Fixed price, unlimited access to all services, cyber security to meet the ACSC Essential 8 Maturity level 2/3 together with additional Advanced security.
Strategic Outsourcing
Perfect for organisations that want to strategically outsource certain necessary services to augment or free up internal IT resources. We offer tailored services, such as server / desktop administration, systems monitoring and phone / remote 1st and 2nd level service desk. In fact any of the services we provide can be packaged to meet your requirements.
FAQs
What is included in Managed IT Services?
Your managed service provider, MSP Blueshift, is responsible for supporting and managing every user, system, device, and vendor across your entire ICT (Information and Communications Technology) environment.
The MSP Melbourne managed IT support includes the following services:
- Backup systems
- Servers, printers, modems, routers
- Workstations, laptops, tablets, smartphones
- Wi-Fi Access points
- Domain / Web Hosting
- Internet Service Provider
- All Applications License Management
- Security
- Solution Design & Review
- Hardware/Software Advice and Quotations
What does a Managed IT Services provider do?
A true Managed Service Provider delivers organisations a customer experience beyond just calling an IT support company. Your MSP managed service provider gives you a complete IT department at your disposal. Unlimited IT help and access across the entire ICT (Information and Communications Technology) environment and personnel to:
- Day to day support
- Cyber security
- Maintenance
- Third-party vendor management
- Strategy
- Solution design
What are the Benefits of Managed IT Services?
When it comes to external IT managed service providers, it can be confusing to understand what they can actually offer your business. Our IT Support Company is here to help. Check out the top 5 benefits of Managed IT Services:
- Controlled and Predictable Monthly IT Costs
- Enhanced Compliance and Cyber Security
- Fast Response and Resolution times
- Access to Qualified Expertise and Experience
- Unlimited access to technical assistance to all personnel when required
Should you Outsource your IT?
Outsourcing takes the burden of IT off your shoulders. Knowing that information technology is taken care of by a professional IT support company, means every member of your team can focus on the things they do best!
Here are the top five long term benefits from outsourcing your IT:
- Considerably more cost effective
- Multiple dedicated resources available 24/7/365
- High levels of expertise
- Faster response and rectification times
- Improved customer service
How much Managed IT Services Cost?
MSP Blueshift IT support company Melbourne we have 2 unlimited membership levels:
- IT Department Standard – $159.00 per user per month
- IT Department Advanced $194.00 per user per month
See https://www.mspblueshift.com.au/pricing/ for full details
How to choose a Managed IT Services Provider?
A managed IT service provider shouldn’t just provide organisations a place to call when they have business IT support issues. Choose an IT support company that assists you with strategy and planning, 24/7 employee support, third-party vendor management, and fast service & response time.
Managed IT services packages
For your managed IT solutions in Melbourne, we have different membership pricing options available:
- IT Department Standard: Fixed monthly fee per user – $159.00
- IT Department Advanced: Fixed monthly fee per user – $194.00
- Service
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- 10 hour block: $1600
- 20 hour block: $3000
- 50 hour block: $7000
- 100 hour block: $13000
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