WE KNOW YOUR CHALLENGES

Are you a large business unhappy with your current I.T. services?
Are you missing deadlines, dealing with unhappy staff, and losing precious data?

Or are you a medium sized business, continuing to grow finding it hard to
manage your storage, file sharing and data security?

MSP Blueshift are a team of highly trained and extremely reliable I.T. professionals. Together, we provide large and medium corporations with a dedicated IT department to support, maintain and manage their entire I.T. environment and every user on an outsourced basis. We provide our Business IT support clients with a streamlined, stress-free I.T. managed service with help available 24/7.

HERE’S HOW WE CAN HELP!

We provide all the necessary day-to-day support and pre-emptive maintenance for entire ICT environment, as well as understand the unique challenges you face, such as:

  • Implementing new or changing third party applications
  • Storing and accessing often remotely large volumes of historical and current data
  • Containing cost whilst still ensuring you have the necessary day to day support for your personnel and systems.
  • Securing and protecting your I.T. investment and data from external threats
  • Maintaining asset registers and budgeting forecasts for hardware and software life cycling and growth
  • Finding the right technology to suit your business
  • Keeping your systems up and running and managing third party providers such as internet, accounting applications, line of business applications etc.

HERE’S HOW WE HAVE HELPED OTHER BUSINESSES WITH IT SUPPORT

DesignInc

“MSP have been our IT team for over two years and their level of service and support is unfailingly excellent!”

Sharon Rowland – DesignInk Pty Ltd 

DesignInc

“I have used MSP for my business for a number of years and since joining them, have not lost a file or a days business due to computer problems. Any IT issues are fixed promptly and professionally, I highly recommend you give them a try, you won’t be disappointed.”

Geoff McKenna, Guidance Mortgage Brokers

FAQs

What are some examples of Business IT Support Services?

Your managed business IT support in Melbourne caters to large and medium corporations with dedicated IT support services. Our information technology team is responsible for maintaining and managing your business’s entire IT environment. 

The MSP Melbourne Business IT Support Services include: 

  1. 24/7 customer service for every computer user
  2. Large scale cloud storage for all your staff to connect your files online
  3. Ensuring your data is secure
  4. Keeping your hardware & software up to date
  5. Day to day support and fast service
  6. Cloud storage for file sharing & data backup
  7. IT security against viruses & ransomware 
  8. Software / hardware provision
  9. Finding the right technology to suit your business
  10. Implementing, changing and managing third-party providers 
What are the Benefits of Outsourcing Business IT Support Services?

When it comes to outsourcing your Business IT Support Services it can be confusing to understand the benefits you’ll gain for your business. Your IT Managed service provider in Melbourne is here to help. Check out the top 5 benefits of Outsourcing Business IT Support Services:

  1. Securing and protecting your data from external threats
  2. Containing costs 
  3. Storing and accessing often remotely large volumes of historical and current data
  4. Maintaining asset registers and budgeting forecasts 
  5. Keeping your systems up and running
Do you offer different levels of support?

When you opt for our IT Support Services Melbourne, you get to choose from two membership levels:

  • IT Department Pro 
  • IT Department Remote

The difference between the two services is that the MSP IT Department Pro includes onsite attendance at no additional charge, whereas IT Department Remote has an additional flat fixed fee of $200 for onsite attendance.

Do your contracts tie me in for a specific period of time?

No. All of our agreements are month by month. 

Our focus as your Business IT Support Melbourne company is to create a partnership with you. We don’t believe in achieving that by locking you into a fixed-term agreement. What we strive for is to continually provide great service, support & value. Therefore, to cancel our services, you only need to give a one month notice.

What are your response times?

At MSP Melbourn, we strive for an excellent customer experience, offering IT help 24/7/365. Our goal is to respond to any queries and commence working on every request as quickly as possible. The following table provides a list of the guaranteed response times provided.

Our maximum response time is 4 hours. In addition to Scheduled IT Support and Service Desk phone answering, we have 4 other levels of support, each with different maximum response timeframes:

  • Urgent – the business cannot operate. 1 hour
  • Pressing – impeded functionality. 2 hours
  • Minor – only small impediments (printer not working, noisy fan etc). 4 hours
  • After Hours Emergency Support. 2 hours
Do you guarantee your response times?

Yes. As your managed IT support, we guarantee our service delivery. Part of our services is reporting monthly on our performance. So should we fail to perform in any given month, we will pay the following penalties to your business:

  • 1 miss = $500.00 Discount on next month’s support fees
  • 2 misses = Free support for the next month
  • 3 misses = Free support for the next month + $500 discount on the following month’s support fees
Will we get a dedicated account manager?

Yes. At MSP Melbourne we call account managers “IT Managers.”

When I phone, will I speak directly to a technician who can help?

No. All of our phone queries are for support call logging purposes. Your dedicated IT Manager will get back to you within 4 hours (depending on the level or urgency your business is experiencing). 

How can we log support calls with you?

At our It Support Company, your business can reach us via phone or email. 

Here’s how to access our managed IT support and speak with an MSP Blueshift IT Support Representative:

Do you supply hardware, as well as support for it?

Yes. Our IT services include hardware advice, quotation & supply, as well as support for any items that need servicing. 

Do you provide remote management and monitoring?

Yes. Our IT help provides 24/7 support, including automated remediation through artificial intelligence (AI) monitoring tools.

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