IT Managed Services Explained
In this video we explain our IT Managed Services, and the benefits we provide our clients by providing a complete IT department for a fixed monthly fee. Video Length 2 Minutes.
This is Ted. Ted’s a business owner, and like most businesses these days, Ted’s office has been technologically designed for productivity and efficiency. So what happens when something goes wrong, like the internet is down? He’ll likely get his office manager, Mary, to call their internet provider. She’ll then spend the next 20 minutes attempting to troubleshoot the problem, and at the end of it all, the internet provider will blame it on a network issue. Poor Ted. He has IT support for all his technology, but no one is willing to take responsibility for the issue. Everyone is blaming everyone else.
This is where we come in. At MSP Blueshift, We focus on simplifying your processes, not ours. As your IT department, one call to our service desk is all Mary needs to make. We’ll contact any necessary vendors and manage the issue through to a solution, so you’ll never again be subjected to the all too familiar blame game. And that’s just one of the benefits we provide. With our proactive approach, remote monitoring, and ongoing maintenance, we’re not only able to quickly pinpoint the cause of an issue, we’re able to identify potential issues before they arise, which means we can fix them long before they affect your business.
With a 24/7 Australian-based service desk and a guaranteed response time of 15 minutes, we provide unlimited support to every person working for your company across all your technology, and that’s just the start. We also include all the non-technical services, such as ongoing IT strategy, solution design and implementation, asset management and budgeting, a complete IT department for a low, fixed monthly cost. You’ve probably been receiving IT support, but we don’t believe that’s enough so we’re not like having an IT department, we are your IT department. Give us a call today. We’ll look after all your IT requirements so you can get on with running your business.