MANAGED IT SERVICES PROVIDER BASED IN MELBOURNE
WHAT IS MANAGED SERVICES?
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IT Solutions Options
We offer four engagement models, all of which provide access to all of the engineering expertise and services required to provide your business a complete IT department to service your every IT requirement. Our team is based in Melbourne and has been providing services to companies across Australia. Please don’t hesitate to contact us on 1300 501 677 if you would like to speak with one of our friendly IT staff.
IT Department Pro
Fixed price, 24/7 unlimited access, onsite, phone and remote to all services.
IT Department Service Pack
A block of 10, 20, 50 or 100 hours used as you required.
IT Department Remote
Fixed price, unlimited access, phone and remote support. Onsite support is charged at a single fee of $200 per onsite visit.
Perfect for organisations that want to strategically outsource certain necessary services to augment or free up internal IT resources. We offer tailored services, such as server / desktop administration, systems monitoring and phone / remote 1st and 2nd level service desk. In fact any of the services we provide can be packaged to meet your requirements.
WHAT YOU GET
24/7 Australian based service desk
Our service desk is based in Flemington, Melbourne (VIC) and you have one number to call for all your IT requirements.
24/7 Monitoring and maintenance
We identify issues and perform real time maintenance to ensure fewer issues and faster response times.
User support & maintenance for every device
We provide unlimited support on every device from workstations to servers, smart phones to printers.
Benefit from first call fix (FCF)
Our goal is to respond immediately to user based requirements and fix them on the first call to the service desk.
You don’t need to spend your time chasing up your ISP or trying to get an update for your accounting package, we manage all of your vendors.
True Managed IT Solutions
Support and maintenance is only one function of a true IT Department. IT strategy, innovation, budgeting and asset management are also needed and provided.
Guaranteed service levels
We guarantee our service delivery and report monthly on our performance. Should we fail to perform in any given month we will pay the following penalties.
- 1 miss = $500.00 Discount
- 2 misses = Free support for the next month
- 3 misses = Free support for the next month + $500 discount on support.
Response = An engineer will begin to work solely on the requirement, or will be dispatched if onsite is required within the guaranteed response time and remain working on the issue until completed.
Fixed Monthly Fee Per User
Per User : $125.00
Fixed Monthly Fee Per User
Per User : $115.00
10 hour block : $1600 20 hour block : $3000 50 hour block : $7000 100 hour block : $13000