Melbourne based IT SERVICES

Your complete IT department, anything technical can be assigned to us for a fixed monthly fee.

MANAGED IT SERVICES PROVIDER BASED IN MELBOURNE

WHAT IS MANAGED SERVICES?

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IT Solutions Options

We offer four engagement models, all of which provide access to all of the engineering expertise and services required to provide your business a complete IT department to service your every IT requirement. Our team is based in Melbourne and has been providing services to companies across Australia. Please don’t hesitate to contact us on 1300 501 677 if you would like to speak with one of our friendly IT staff.

IT Department Pro

Fixed price, 24/7 unlimited access, onsite, phone and remote to all services.

IT Department Service Pack

A block of 10, 20, 50 or 100 hours used as you required.

IT Department Remote

Fixed price, unlimited access, phone and remote support. Onsite support is charged at a single fee of $200 per onsite visit.

Strategic Outsourcing

Perfect for organisations that want to strategically outsource certain necessary services to augment or free up internal IT resources. We offer tailored services, such as server / desktop administration, systems monitoring and phone / remote 1st and 2nd level service desk. In fact any of the services we provide can be packaged to meet your requirements.

WHAT YOU GET

24/7 Australian based service desk

Our service desk is based in Flemington, Melbourne (VIC) and you have one number to call for all your IT requirements.

24/7 Monitoring and maintenance

We identify issues and perform real time maintenance to ensure fewer issues and faster response times.

User support & maintenance for every device

We provide unlimited support on every device from workstations to servers, smart phones to printers.

Benefit from first call fix (FCF)

Our goal is to respond immediately to user based requirements and fix them on the first call to the service desk. Our FCF rates averaged 87% in Q4 2014

Vendor management

You don’t need to spend your time chasing up your ISP or trying to get an update for your accounting package, we manage all of your vendors.

True Managed IT Solutions

Support and maintenance is only one function of a true IT Department. IT strategy, innovation, budgeting and asset management are also needed and provided.

Guaranteed service levels

We guarantee our service delivery and report monthly on our performance. Should we fail to perform in any given month we will pay the following penalties.

  • 1 miss = $500.00 Discount
  • 2 misses = Free support for the next month
  • 3 misses = Free support for the next month + $500 discount on support.

Response = An engineer will begin to work solely on the requirement, or will be dispatched if onsite is required within the guaranteed response time and remain working on the issue until completed.

MEMBERSHIP PRICING

  • IT DEPARTMENT

  • PRO

  • Fixed Monthly Fee Per User

  •  Per User :$122
  • Business Hours Onsite Attendance

  • No Additional Charge

  • After Hours Rate (Phone or Remote Assistance)

  • No Additional Charge

  • After Hours Rate (Onsite Assistance)

  • No Additional Charge

  • IT DEPARTMENT

  • REMOTE

  • Fixed Monthly Fee Per User

  •  Per User:$97
  • Business Hours Onsite Attendance

  • $200 Flat Fee

  • If Onsite Attendance is Required

  • After Hours Rate (Phone or Remote Assistance)

  • $300 per hour

  • If After Hours Remote Support is Provided

  • After Hours Rate (Onsite Assistance)

  • $400 per hour

  • If After Hours Onsite Support is Provided

CLICK HERE TO CREATE YOUR OWN QUOTE
  • SERVICE

  • 10 hour block:$1600
    20 hour block:$3000
    50 hour block:$7000
    100 hour block:$13000

Upgrade to 24/7 Coverage for IT Department Remote

You have the option of upgrading IT Remote to 24 / 7 coverage which provides unlimited after hours’ remote support together with a reduction to the fixed call our fee for onsite after hours’ assistance. Below are the costs to upgrade to 24/7

Optional Extended Coverage 24/7 for IT Remote Fixed monthly Fee Per Computer User After Hours (Phone or Remote Assistance) After Hours Rate (Onsite Assistance)
IT Remote 24/7 upgraded $102 (excluding GST) No Additional Charge $200 Flat Fee If After Hours Onsite Support is Provided

Upgrade to 24/7 Coverage for IT Department Remote

You have the option of upgrading IT Remote to 24 / 7 coverage which provides unlimited after hours’ remote support together with a reduction to the fixed call our fee for onsite after hours’ assistance. Below are the costs to upgrade to 24/7. Please call us on 1300 501 677 if you have any questions regarding our pricing or service.

Optional Extended Coverage 24/7 for IT Remote IT Remote 24/7 upgraded
Fixed monthly Fee Per Computer User $102 (excluding GST)
After Hours (Phone or Remote Assistance) No Additional Charge
After Hours Rate (Onsite Assistance) $200 Flat Fee If After Hours Onsite Support is Provided

IT Services and Maintenance

We are happy to answer any question or just discuss your vision and how we can add value with our services