ServicesIf you’ve engaged with outsource IT companies before then you know the most frustrating part is the seemingly never ending array of additional “out of scope” costs. It’s also the number one reason small businesses change IT providers and the number one reason MSP Blueshift is different.
We do not have out of scope services, everything and anything required either by your Personnel or in order to maintain your IT environment is included:
- User Service Desk (phone, email, online, onsite)
- Installations of any new hardware / software
- All adds, moves, changes
- Daily Back up monitoring & all required restores
- Management of third party providers (Internet Service Providers, Phone providers etc)
- After hours support
- Daily / Monthly Maintenance (Desktop & Server, patching, antivirus updates, defragmentation etc)
- Monthly reporting
- Budgeting and strategy
- Solution Design
- Hardware / Software quoting & procurement
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Service Level Options
We offer three service levels, which cover the guaranteed response times associated with various events.
We can assist you in choosing the most appropriate service level for your business and have provided information on the service levels available within the costing matrix available in the download centre Click here for access.
Remember, if its IT related and is either requested by you, or required to ensure the ongoing functionality, servicing or upgrading of your IT environment then it’s covered by your low agreed monthly fee, as we say there is nothing "out of scope" at MSP Blueshift.
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