About us
MSP Blueshift is fully Australian owned and operated; we are a relatively new name in the industry however we are not new to the industry. The principal directors, Jan Chapman and Craig Boyle have over 25 years experience in the IT managed services industry.
It is this experience combined with the latest world’s best IT maintenance and support automation technology that allows MSP Blueshift to truly deliver all services required at a single fixed monthly cost.
Our mantra is not to be your partner, as this implies we have our own agenda and are somewhat separate to your business and its requirements. We have built MSP Blueshift to truly be your IT department, providing you with an assigned IT Manager, Administration and Service Desk engineer(s), proactively servicing all your requirements at a fraction of the cost of internal IT employees.
We are built for small business; we have a single product offering to manage networks up to 75 users per location, we do one thing, provide everything IT related your business and users need to do their job and we do it at a 100% fixed price.
|
 Team & Tools
Our Team :All of our IT Managers, Administrators and Service Desk support personnel are highly certified and experienced in supporting business infrastructure and daily user requirements. Our IT Managers have a minimum 5 years technical experience in network and business IT management. They are additionally network architects to ensure we are able to plan and design I.T. solutions based on the latest technologies.
Tools we use :In today’s IT environment, the requirement for human intervention to manage pre-emptive day to day maintenance and initial fault rectification is greatly reducing through the use of automated management and monitoring tools. The market leader in this industry is Kaseya, a network monitoring and remediation tool from the US based company of the same name. Kaseya will not only perform all the pre-emptive general maintenance to servers and desktops, but it will also apply remediation based on an inbuilt knowledge library and scripting technology. This means problems are identified and rectified automatically without the necessity for human intervention, Kaseya then reports on the event and what it has done to rectify the issue. In the event it cannot rectify the issue, Kaseya will alert your IT Manager to the problem and your engineering team can commence rectification, without having to first locate the issue. We have invested heavily in these tools so you don’t have to and it’s why MSP Blueshift can include every service required for one low monthly price.
|